Shipping Policy

What is the estimated delivery time in India?

The estimated delivery time in India is 3-5 Calendar/Working Days

What are the shipping charges for deliveries in India?

Products sold by the sellers on our platform may attract shipping charges. The shipping charges are not fixed and depend on various factors like the nature/category of your product, which location dispatched from, the gross weight of the product, etc. This amount will be over and above the value of the product.

The shipping charges on your order will be informed before your order is placed on the web or mobile, the shipping charge will reflect on the shopping cart/payment page.

We are committed to delivering your order accurately, in good condition, and always on time.

  • As mentioned above, we ship most items within 3-5 working days of the order. However, in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 7 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.
  • We ship on all weekdays (Monday to Saturday), excluding public holidays.
  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
  • While we strive hard to deliver on time, due to the load with the couriers, estimate a delay of 2-3 days.
  • If your order has multiple items, these may ship separately from different locations in separate shipments. You will receive a separate email if the shipment does not contain all the items that you ordered.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or at info@goldswan.in, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.